So you want to lower your Verizon bill, and you want to be smart about your negotiating tactics….. Of course you do, who wouldn’t want to reduce their rates with Verizon and save money! Today, I’ll show you exactly how to use the threat of canceling service to get a better deal from Verizon. (Yes, Verizon will negotiate their rates – especially if they think they will lose your business.)
Lower Your Verizon Bill in 3 StepsNegotiate a better rate on your Verizon bill, by suggesting you’ll cancel service. This will likely not be as easy as you think, but with a bit a work, this can save you big. Follow these steps:
- Speak only to the retention team – Contact Verizon at 800-922-0204. These are the folks that are in charge of retaining (saving) business, and they are the folks that have access and authority to apply these to your account. Once you connect with them, say “I want to cancel service because my bill is too high.” Use these exact words. They are important because you’ve given them an objection ‘high rates’ as your issue. The good news: this is an objection they can overcome. They train on this and have several scripted responses.
- State Your Case – Here’s where you can list any reason you want. Some good ones are:
“Times are tough, and I need a lower bill.” “I see competitors with lower prices, I’ll go there if we can’t work something out.” “Newer customers are paying less. How is that fair?” Anything here is fine, as long as you are polite. In fact, an original reason can sometimes be optimal.
- Then maintain your position – you need to lower your bill, or you’ll have to cancel service. The first offer, will not be the best. Especially, if it’s a token 1-time $10 credit. Say no thank-you to that.